FlexiSolution
FlexiSolution
Support for Lotus Domino/Notes Applications
The FlexiSolution Scheme from InfoSys Limited is a fixed price annual arrangement, providing a complete support service for your Lotus Domino/Notes-based applications. Regardless of whether they have been developed by InfoSys, a third-party or an internal team, FlexiSolution ensures that your applications are properly supported, providing reliable business continuity.
The key features of FlexiSolution are:
- · Remote application code support provided by IBM qualified developers, who are always available, to fix faults in the operation, functionality and performance of the software.
· Initial response within 15 minutes of support calls being logged with the helpdesk, to establish the nature of a fault.
· A formal response, under a Service Level Agreement, detailing the process required for the repair and the estimated repair time.
· An annual review/health check of application code with written findings and recommendations.
FlexiSolution comes with a choice of 3 Service Level Agreements, with Response times as detailed below:
| Type of Fault | “Premium Level”
Response Time | “Extra Level”
Response Time | “Standard Level”
Response Time |
| Serious Fault (Application Failure) | 2 Hours | 4 Hours | 8 Hours |
| Major Fault (Degraded Performance) | 4 Hours | 4 Hours | 8 Hours |
| Minor Fault | 3 Days | 5 Days | 5 Days |
For further information please contact our Sales Team on 01793 544994, email sales@infosys.co.uk or speak to our Sales Team via the Live Assistance link
Tel: 01793 544994- Search
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