Domisphere Customer Case Studies
Quantel manufacture equipment for the broadcast, film and video industries. For instance, Quantel’s technology delivers Network News to ITN, Channel 4 and Channel 5. Most will remember “Walking with Dinosaurs” from the BBC. Whatever you watch on television, chances are that is has been processed by Quantel’s technology at some point, during its production life cycle.
Just over a year ago, Quantel’s Publicity Department were in charge of managing the content published onto their web site, which in itself was a time consuming task for one department. Few technical skills were available, and the site proved costly to manage and maintain. Nathan Russell was appointed Web Developer and tasked with turning the 250 page static site, into an easy to manage vehicle for delivering news and information to Quantel’s customers, suppliers and employees worldwide.
At the time, Quantel went through a management buy out, change of logo and complete Web Site redesign, all in a short space of time. Nathan had his work cut out ensuring the site had low overhead costs and maintained Quantel’s reputation as an innovative industry leader.
InfoSys have been working with Quantel for the past 4 years, assisting with developing internal applications such as a worldwide travel booking system. In addition, InfoSys provided technical resource to complement and extend Quantel’s team, including the implementation of Domisphere, our Web Content Management Solution.
Domisphere allows companies to delegate the management of web site content, to the departments responsible. No formal technical skills are required, as templates are created in advance, containing logos, font type and page layout. Once the template is completed by content authors, workflow ensures that content published on the web, has followed the correct authorisation procedures.
Nathan told me, “We allowed 2 weeks for the Domisphere proof of concept, which happened smoothly and without any hitches. A further three days development was required to create the templates used for simple content publishing. In fact this took only half a day to master, leaving a further 2 ½ days consultancy for valuable skills transfer. I evaluated several other Content Management Solutions, however, Domisphere provided exactly what we needed, taking advantage of our secure Domino infrastructure.
The site was successfully launched in November 2001, and Nathan is already working with the Sales and Marketing Teams, to improve the Quantel customer experience worldwide.
By reducing overhead costs and resources needed to manage the site, a more pro-active approach can be taken in developing innovative ides. Plans for 2002 include; an on-line shop where customers can purchase up-grades, support and parts, a brand new Intranet site also based on Domisphere, and a Sales Agent site, providing support to Quantel’s worldwide sales and pre-sales teams.
Looking forward, Nathan aims to revamp the website every six months, encouraging visitors to more frequently, and ensuring Quantel remain number one in their field.
Securities Institute is the largest and most widely respected professional body for those who work in securities and investment industry in the UK. Providing a number of benefits to its members, including qualifications, training and other services it currently has over 17,000 members.
Securities Institute are confident Domisphere will provide a much-needed tool for managing the content of the company's web site and intranet and providing the means to make the site more dynamic. It will be used to give content control to the people that own it, and remove the traditional IT bottleneck. The result? A more up-to-date, fast moving and useful website providing client benefit and company efficiency.
The largest cake manufacturer in Europe with brand names such as Mr. Kipling and Lyons Cakes required an efficient way for information and knowledge to be shared around the company.
With Domisphere Manor Bakeries have been able to create a dynamic intranet site that will enable them to capture and store knowledge and information that will be easily accessible to all.
Whitbread Restaurants which incorporates many well known brands such as, Beefeater, Brewers Faye and TGI Fridays decided to go ahead with Domisphere for a corporate intranet site to increase internal awareness and communication through all the three pillars of the business. With the company operating all over the UK, Domisphere has proved to be a great success in communicating from outlets to head office, from corporate information right through to a personnel request.
ERM are a risk management consultancy based in central London with offices around the world. ERM are using Domisphere as a foundation for several web based projects. The first project is a solution, which enables ERM to manage information to their clients in a secure extranet environment.
ERM expect to use Domisphere widely as the business requires a greater web based information delivery.
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